General Information 

For reasons of better readability, our texts are written gender neutral – neither in definite feminine or masculine form.


Returns and Revocation

Right of Withdrawal

You are able to revoke your contract within 14 days in written form (eg. letter, Fax, e-mail) without giving any reason. If you have been presented with goods before the end of the deadline you can express your revocation by returning the goods to the sender. The deadline begins after obtaining this explanation in written form. In order to keep the deadline it is enough to return the goods or sending the declaration of revocation on time. The revocation is to be sent to:

Thorsten Arfmann Sound Hacienda
Humboldtstraße 134 A
22083 Hamburg
E-Mail: hacienda[at]online[dot]de
Tel. +49(0)40-22739785

Consequences of Revocation After effectively exercising the right of revocation, both parties have to reimburse the performances and use (e.g. interest) where applicable. You may have the obligation to pay compensation for the lost value, if you are not able to reimburse the received goods in total or only in a declined condition. This regulation also comprises those impairments, which are generated from the normal utilization of the goods. Impairments generated by the examination of the goods – how it would have been possible in a retail shop – are excluded from this obligation. Goods consignable by parcel shipment may be returned at our risk. You have to carry the costs of return consignment if the goods delivered correspond to these ordered and if the price of returned goods does not exceed the double of the invoice amount. In any other case the return consignment is free of charge. Duties for the compensation of payments must be fulfilled within 30 days. The deadline starts for you as a client when sending the declaration of revocation or if the goods are returned. For us the deadline starts with the reception of one of the two. Taking back of goods can only take place in original packaging. If the goods were originally delivered to the customer in cellophane foil a possible credit can only be granted if the goods are returned in unopened and undamaged cellophane foil packaging.

End of the instructions on the right of revocation


Web-Analytics/Data Protection 

For optimization of the website so called “cookies”, which are text files placed on your computer, to help the website analyze how users use the site, are saved for 24 hours. Data, which is saved during the course of this process, includes: Date, time and duration of the session, customer-IP, user-agent-string, visited sites during the session, etc. Data of the customer is used solely for project management purposes. A commercial use or passing on the information to an uninvolved third party does not occur. Further information concerning the topic of data protection can be found under §10 of the data protection policy and secrecy policy in our general terms and conditions.